Return & Refund Policy
Clear, Fair, and Transparent Returns
Ensuring Your Confidence in Every Purchase
1 General Return & Refund Policy
Customers have 14 days to return products for a full refund, provided a valid proof of purchase is presented.
Items returned after 14 days may qualify for an exchange of equal value or a store credit valid for 6 months.
Items returned after 30 days, unless part of a warranty claim, are not eligible for refund or exchange.
For Bontrager products, customers have 30 days to return items under the Unconditional Bontrager Guarantee. Standard terms and conditions still apply.
No cash refunds will be issued for transactions paid via debit/credit card.
Only cash purchases qualify for cash refunds.
2 Return Terms & Conditions
Returns are accepted only for items purchased through Firstridebicycles.com.
Not Eligible for Return:
- Items showing visible use or wear
- Clothing that has been worn or washed
- Products returned under suspicious circumstances
- Items not in their original packaging or missing tags
- Custom-made or personalized products
- Nutrition, hygiene items, bib shorts, and similar products
- Sale or clearance items (e.g., Firstride Fest Sale items)
Eligibility Requirements:
To qualify for a return:
- The item must be unused, in resellable condition, and in its original packaging with all tags attached
- Original invoice/receipt must be provided
- Packaging and labels must be untampered
- If an item is returned in unacceptable condition, we may return it to the customer
3 Processing Time
Firstridebicycles.com aims to assist customers as efficiently as possible.
Return, exchange, and refund processing typically requires 1–3 business days.
4 Items Exempt From Return or Refund
The following items cannot be returned:
GPS devices can only be returned if they remain unregistered.
5 Warranty, Technical Checks & Exceptions
Items returned within 14 days due to being dead on arrival, non-functional, or not meeting declared specifications may be eligible for an exchange or refund after inspection.
Inspections may take up to five business days by our team or the manufacturer's authorized technician.
Bicycles will only be exchanged or refunded based on the official investigation report by the manufacturer or authorized service center.
Items with damaged packaging, scratches, or missing components cannot be exchanged or refunded.
6 Partial Refunds
Partial refunds may be granted for:
- Items not in original condition
- Items damaged for reasons not due to our error
- Items missing parts not due to manufacturer issues
(Exact conditions vary and will be evaluated case by case.)
7 Important Instructions
Do NOT return items to the manufacturer
Send all returns to Firstridebicycles.com so we can handle the process correctly.
Receipt Required
A receipt or proof of purchase is mandatory to complete any return request.
Questions About Returns?
Our customer service team is here to help you with your return or exchange